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Frequently Asked Questions
What are your hours?
We are open 24/7 for emergency related services.
How long does the restoration process typically take?
The duration of the restoration process depends on various factors, including the extent of the damage and the size of the property. In general, smaller projects can take a few days to a week, while larger and more complex projects may require several weeks or even months to complete.
Are restoration services covered by insurance?
In many cases, damage caused by fire, water, or mold is covered by insurance policies. It's important to review your insurance policy and contact your insurance provider to determine the extent of your coverage and any specific requirements or procedures you need to follow when working with a restoration company.
How do you handle mold remediation?
We follow established protocols for mold remediation. We typically begin by assessing the extent of the mold growth and identifying the source of moisture that caused it. The next steps involve containment of the affected area, removal and proper disposal of mold-contaminated materials, thorough cleaning, and application of antimicrobial treatments to prevent future mold growth.
What precautions do You take to ensure safety during the restoration process?
We prioritize safety throughout the restoration process. We use personal protective equipment (PPE) to protect our workers and clients, follow industry guidelines and regulations, and employ proper ventilation and air filtration systems to minimize the spread of contaminants. Additionally, we take measures to secure the property, such as boarding up windows and doors, to prevent unauthorized access and further damage.